An add-on is a paid premium feature that helps you do more.
How does the 30-day trial work?
The 30-day trial gives you first hand experience to test drive all paid add-ons. At the end of the 30-days, you can either continue on the Free plan, or choose to do more by subscribing to paid add-ons.
Do i have to provide payment information for the 30-day trial?
No. We do not ask for any payment details when you join HelpfulCrowd. The 30-day trial lets you test drive all the free and paid features. The only time we ask for payment details is when you choose to subscribe to paid add-ons after any free trials have finished.
If I subscribe to add-ons, will I be charged by HelpfulCrowd or the Ecommerce platform provider e.g. Ecwid, Shopify etc?
HelpfulCrowd processes and manages all payments for the HelpfulCrowd app. We utilise PCI compliant and industry leading payment processors, providing complete peace of mind and industry leading security.
What languages is HelpfulCrowd available in?
HelpfulCrowd currently automatically translates storefront text in 7 different languages - English, Russian, French, German, Spanish, Italian, Chinese (simplified) and Arabic. Need another language? Vote for it or get involved and help with translations.
Can I add and remove add-ons anytime?
Yes. You can subscribe and unsubscribe to add-ons at anytime. Learn more about how this works in our guide.
Do I have to sign a long term contract?
No. Add-ons are not based on contracts, but are prepaid. You can subscribe or unsubscribe to add-ons or cancel your account at any time.